Recent Posts

A Great Community

5/24/2017 (Permalink)

Community A Great Community These "Thank You" pictures are the BEST! Thank you to Ashlyn, her teacher, Terra McCracken, and all of her 1st grade classmates at East Primary!

We are proud to live in such a caring community and so blessed to be able to help support Ashlyn and her family during this time.  Together with Dutch Bros. Sutherlin, we were able to raise $2,400 for this sweet girl.  Keep fighting hard Ashlyn!  #ajstrong

Biohazard, Crime Scene and Vandalism

4/27/2017 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County also offer fast, reliable biohazard and crime scene cleanup as well as restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Our technicians at SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County are professionally trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and both state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Franchise Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County can help with the following issues:

  • Bloodborne Pathogens

  • Methamphetamine Labs

  • Crime Scene Residues

  • Arson

  • Vandalism

  • Sewage Backups

  • Black Water Intrusions

  • Mold Mitigation and Remediation

State and local regulations vary.

Contact SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence or SERVPRO of Springfield/East Lane County today for 24-hour emergency service.



Leave the Board-Ups to Us

4/27/2017 (Permalink)

Leave the Hassle of Board-Ups to the Professionals here at SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County.

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through— especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

Our SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”


Our Owners ~ Tim & Nikole Clark

4/20/2017 (Permalink)

SERVPRO® of Douglas County, SERVPRO® of South Eugene/Florence and SERVPRO® of Springfield/East Lane county take pride in being active members of our community.  We love being able to contribute to so many different organizations within our community. 

As employees of Tim & Nikole, we are blessed to have such great people to work for.  When Tim & Nikole were awarded with the Franchise of the Year award, none of us were surprised, but all of us were proud of them, and to be employed by them. 

It doesn't matter if the job is small or a Large Loss that our Extreme Team will head out to, Tim & Nikole are both hands on and ready to help do whatever needs to be done to make it "Like it never even happened."



Why it's Important to Have a Fire Evacuation Plan

3/13/2017 (Permalink)

We hear a lot about smoke detectors. They are VERY important in a home safety plan. But do not forget the full Fire Evacuation Plan.

Recently, a house in my hometown caught fire. The fire was intense and the fire department was unable to save the house.  The fire happened in the middle of the night, with working smoke alarms, but unfortunately not everyone in the house made it out unharmed. 

This brings me to the main reason for this topic.  As my wife and I discussed the recent fire and how the smoke detectors save people’s lives, we both realized that a FULL PLAN of escape is necessary. My children grew up with a baseball bat at their bedroom window. I told them in an emergency do not hesitate to break out that window and escape. So, when was the last time you and your family practiced an evacuation drill?  Maybe, it has been awhile. Please do not put this off any longer.  The main point is, it’s easy to forget about your overall evacuation plan. Please, take a few minutes and go over a Complete Fire Evacuation Plan with your family.

  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home.

  • Everyone in the household must understand the escape plan. When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.

  • Choose an outside meeting place (i.e. neighbor's house, a light post, mailbox, or stop sign) a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.

  • Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.

  • Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.

  • If there are infants, older adults, or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency.

  • If windows or doors in your home have security bars, make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.

  • Tell guests or visitors to your home about your family's fire escape plan.

  • Be fully prepared for a real fire: when a smoke alarm sounds, get out immediately.

  • Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

How Clean are Your Air Ducts?

3/13/2017 (Permalink)

Your air ducts, you don’t see them, so they must be just fine. But they do see a lot of traffic, but do they need cleaned?

Your air ducts do need cleaned if you have these issues;

  • Permanent or long-term water damage.

  • Mold, mildew, or other microbial growth.

  • Debris buildup that restricts air-flow.

  • Dust, cobwebs, or other debris visibly blowing from duct work/registers.

  • Evidence of insect or rodent infestation.

  • Offensive odors from your duct work.

  • Frequent bouts of illness or allergies among your family A SERVPRO of Douglas County technician will inspect each air duct, opening all access panels. We will clean supply ducts, return ducts, air vents, and diffusers. In all cases of duct cleaning, it is also necessary to address the source of the dirty air duct to prevent recurrence, including moisture, water, dust, debris, pest contamination, and other pollutants.

  • Want to reduce the need for duct cleaning?

  • During normal operation, dust can accumulate in duct work that can lead to microbial growth. Duct cleaning will reduce this growth, as well as increase the efficiency of your system.

  • Regularly change your air filter.

  • Regularly schedule annual professional maintenance and cleaning.

  • Maintain good housekeeping practices to reduce the likelihood of contaminants.

  • Ensure air intakes are properly located.

  • Have your duct work regularly inspected.

A Great Time to Check Your Smoke Alarms

3/9/2017 (Permalink)

Sunday, March 12 marks the beginning of daylight saving time and serves as a good reminder for Oregonians to test their smoke alarms. The Oregon Office of State Fire Marshal is urging residents to test their smoke alarms before automatically changing the batteries.

"Smoke alarm technology has advanced and many now come with 10-year batteries and some are tamper-resistant," said State Fire Marshal Jim Walker. "So, I encourage residents to test their alarms before changing the... battery."

Oregon law requires ionization-only smoke alarms that are solely battery powered to come equipped with a hush feature and a 10-year battery. Because of this technology, the national slogan "Change your clock, Change your battery" may not apply to Oregon residents who have these ionization-only smoke alarms.

Other types of alarms are also being sold with either a 10-year battery or a standard-life battery.

"Ensuring you have working smoke alarms in your home is the single most important step you can take to increase your family's safety from a home fire," adds Walker. "Also, be sure to replace any smoke alarm that is 10 years old or older."

To test your alarm properly we recommend you:
1)Push the test button to be sure the battery is working.
2)When replacing batteries, follow the manufacturer's instructions for the correct battery type to use.
3)Always retest alarms after installing new batteries.
4)Replace any alarm that fails to operate after installing a new battery.
5)Inspect your alarms to determine if they are 10 years old or older, and replace any smoke alarm
10 years old or older. Look for a date on the back of the alarm. If there is no date, your alarm is more than 10 years old and should be replaced.
6)Follow the manufacturer's instructions for regularly cleaning your alarms of dust and cobwebs.

Working smoke alarms provide a critical early warning to a fire, allowing you vital minutes to escape, which increase your chances of survival. Additional safety tips:
* Install smoke alarms on every level of your home, in each bedroom, and outside each sleeping area (hallway).
* Never disconnect or remove batteries from smoke alarms for other uses.
* Use the smoke alarm's hush feature to silence nuisance alarms.
* Make a home fire escape plan and practice it with family members.
* Practice you home fire escape plan at least two times a year at different times of the day/night.
* Children, older adults, and people with disabilities may need assistance to wake up and get out. Ensure that someone will help them.


Water, Water Everywhere and Not a Drop to Drink!

3/6/2017 (Permalink)

When water takes over your home, whether from a flood, rodent chew on an ice maker line or a failed roof, SERVPRO has the ability to take care of your home.  We will first scope the damages, and give you a thorough explanation on what will need to be done to dry out your home.  We will pull the carpet pad to help the carpet in the drying process.  We will remove any items that cannot be dried, i.e. sheetrock, molding and other items the Project Manager, home owner and insurance deem unsalvageable.  We will then set up our drying chambers with air movement and dehumidifies.  Daily monitoring will keep the job on track.  It will not be long, and you will have your home back.  Your home has been professionally dried and it will be "Like it never even happened."

Water Intrusion

3/6/2017 (Permalink)

Cascading Waterfalls look beautiful in nature, but flowing down the staircase in your home is a different story.

Water intrusion into your home can be devastating, from flooded floors, wet walls and cabinets to ceilings about ready to collapse.  But knowing that SERVPRO is here to help will lessen that anxiety.  We will professionally take care of your home. From the first call into our office to the last piece of drying equipment removed from your home, you are the most important customer to us.  Our Project Managers will make sure that what needs to be accomplished is getting done, from office communications to our professionally trained Technicians performing the work onsite, you will fee confident that you hired SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County.  We possess and utilize the most current tools in the industry.  Remember without you as our customer, there is no us at SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County.

We Can Handle Mother Nature

3/6/2017 (Permalink)

Storm Damage We Can Handle Mother Nature Our Extreme Team in Texas.

Hurricane, Tornado, Ice, Flooding and Wildfires are just a few of the conditions that can wreak havoc on your home or business.  SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County are all members of the SERVPRO Extreme Team.  We have the capability and professional personnel to respond quickly, nation wide, to your needs.  We have several 53-foot equipment trailers, large desiccant dryers and the know how to take care of your home or business.  We will communicate with all involved parties on a daily basis to keep the cleanup efforts moving along.  This is an important step in keeping the line of communication open.  From the owner, to the insurance company, to our SERVPRO technicians and office staff.  From water mitigation to fire cleanup, as well as document drying, these are a few of our expansive areas of expertise.  So no matter where you live, SERVPRO Extreme Team is ready to roll.  We can and do make it "Like it never even happened."