Recent Posts

The Art of Drying

8/10/2017 (Permalink)

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Douglas County Professionals are trained in the science of drying and follow strict industry approved standards to help lower the chances of any secondary damages. If your home or business suffers water damage, our team at SERVPRO of Douglas County will:

n Inspect the structure to detect every component that is wet to help prevent secondary damage from happening.

n Measure how much moisture is in wet materials and monitor whether the materials are drying properly.

n Speed up Mother Nature by using professional drying equipment. What exactly does it mean to help “speed up Mother Nature”? A wet structure can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out.

SERVPRO of Douglas County Professionals have the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO of Douglas County also uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

It’s not only the equipment, but the technology too. SERVPRO® has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know exactly where your property is in the drying process.

The bottom line? SERVPRO of Douglas County Professionals have the training and equipment to help make water damage “Like it never even happened.”

Carbon Monoxide

8/10/2017 (Permalink)

You can’t see or smell carbon monoxide, but at high levels, it can kill a person in minutes. Often called the silent killer, carbon monoxide, or CO, is an invisible, odorless, colorless gas, created when fuels, like gasoline, wood, coal, natural gas and propane burn incompletely.

According to the Center for Disease Control and Prevention (CDC), each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning.

All people and animals are at risk for CO poisoning, with some groups— including unborn babies, infants, and people with chronic heart disease, anemia, or respiratory problems— being more susceptible to the effects of carbon monoxide.

An excess of CO, leading to CO poisoning, can result from faulty furnaces or other heating appliances, portable generators, water heaters, clothes dryers, or idling cars left running in garages.

Taking some basic, precautionary steps can help eliminate the risk of carbon monoxide poisoning. Protect yourself by reviewing the following tips, provided by the United States Fire Administration.

n Have fuel-burning appliances, like oil and gas furnaces, gas or kerosene heaters, fireplaces, and wood stoves inspected by a trained professional every year.

n Open the damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home or business.

n Make sure all fuel-burning vented equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.

n If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueled engine or motor indoors, even if garage doors are open. Make sure the exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.

n Make sure vents for the dryer, furnace, stove, and fireplace are clearof snow and other debris.

n Only use barbecue grills outside, away from all doors, windows, vents, and other building openings. Some grills can produce CO gas. Never use grills inside the home or the garage, even if the doors are open.

n Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.


Symptoms of Carbon Monoxide Poisoning:

Dull headache



Nausea or vomiting

Shortness of breath


Blurred vision

Loss of consciousness


Rainstorm Damage

8/1/2017 (Permalink)

Our Disaster Recovery Team was called in to assist when a rainstorm damaged Bonanza School in Oregon.  Our team immediately headed that way and were onsite within hours.  Below is the article posted in their local newspaper. 

The rainstorm that swept through the Klamath Basin Monday evening sent water flooding into the gym and several other rooms at Bonanza School.

On Tuesday the Klamath County School Board declared an emergency, giving the go-ahead to fix the damage as soon as possible.

“There was an inch to two inches of standing water in many parts of the building,” said Steve Johnson, risk management director for the KCSD.

Roughly estimating, the flooding affected about 30 percent of the K-12 school. Water and dirt flowed into the gym, weight room, boy’s locker room, kitchen, cafeteria and wrestling room in the ground level of the school and a few classrooms in the lower portion of the school.

A custodian found the damage on Tuesday morning and Johnson and Justin Azevedo, district maintenance director, began the response immediately. SERVPRO, a cleaning and restoration company, arrived on Tuesday and is starting the clean-up work.

An insurance adjustor is expected on Thursday to estimate the total damage and the cost.

It is possible the gym floor may need to be replaced. Though it is summer, fall sports training for volleyball starts as soon as August. To expedite the work, the school board voted unanimously to declare an emergency at its regular June meeting on Tuesday evening.

 ~ Herald and News, Klamath Falls, OR newspaper

Timing is an Issue with Water

7/19/2017 (Permalink)

Imagine it’s 8:00 p.m. on a Sunday, and you walk into your home after a relaxing vacation expecting to switch on the lights, put the kids to bed then get some rest yourself.

The only problem? A water pipe burst over the weekend, dumping thousands of gallons of water over your hardwood kitchen floor, your carpeted living room and your cement utility room. You realize this problem is far beyond the reach of your shop vac. What do you do now?

When it is your home or business that is underwater, mitigation cannot wait. You need mitigation to begin immediately. If water damage strikes you or your customers, give SERVPRO® of Douglas County a call, any time, any day.

The cost of water damages can increase exponentially with time. Wood floors warp, dry wall soaks in moisture and mold develops in hard-to-reach areas of your home or business.

The benefits of rapid mitigation offered by SERVPRO® of Douglas County are two-fold:

Your costs go down as potential hazards may be avoided, and your peace of mind goes through the roof.

If the unthinkable happens to your home or business, allow SERVPRO® of Douglas County Professionals to help quickly turn your “before” into a “happily ever after.”

Vandalism at a Local School

7/6/2017 (Permalink)

Our SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County teams were called in by a local elementary school after juveniles had broken into the school and vandalized the inside, with the majority of the damage happening in the gymnasium.

We were called in on a Saturday evening, and all hands were on deck through the night, and they also worked all day on Sunday to make it look Like it never even happened.  The school was able to open as scheduled on Monday morning and it looked like nothing had even occurred over the weekend. 

We are grateful that SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County is the company that schools think of when a disaster strikes. 

Summer Fire Safety

7/5/2017 (Permalink)


Summer is a time to enjoy the great outdoors, but it is also important to keep safety in mind. Consider the following tips, provided by the National Fire Protection Association, to keep you and your family safe all summer long.

When using a charcoal grill, only use starter fluids designed for barbecue grills; do not add fluid after coals have been lit.

When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal any leaks.

When camping, always use a flame-retardant tent and set up camp far away from the campfire.

Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.

Store liquid fire starter (not gasoline) away from your tent and campfire and only use dry kindling to freshen a campfire.

SERVPRO of Douglas County wishes you a safe and happy summer!

The Water You Don't See

7/5/2017 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of Douglas County has the equipment, training and experience to find and dry unseen water before secondary damages occur.

The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

When time matters, technology and equipment must be counted on to perform.

SERVPRO® of Douglas County will answer your call with rapid action and a full arsenal of drying equipment.

Here are a few of the tools used by SERVPRO® of Douglas County.

Moisture Sensors are used to detectmoisture in carpets, baseboards and walls.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® of Douglas County Professionals to monitor the drying process.

Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of Douglas County can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

Thermal Foggers (pictured) dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles.

The bottom line? SERVPRO® of Douglas County has the training and equipment to help make it “Like it never even happened.”

A Great Community

5/24/2017 (Permalink)

Community A Great Community These "Thank You" pictures are the BEST! Thank you to Ashlyn, her teacher, Terra McCracken, and all of her 1st grade classmates at East Primary!

We are proud to live in such a caring community and so blessed to be able to help support Ashlyn and her family during this time.  Together with Dutch Bros. Sutherlin, we were able to raise $2,400 for this sweet girl.  Keep fighting hard Ashlyn!  #ajstrong

Biohazard, Crime Scene and Vandalism

4/27/2017 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County also offer fast, reliable biohazard and crime scene cleanup as well as restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Our technicians at SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County are professionally trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and both state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Franchise Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County can help with the following issues:

  • Bloodborne Pathogens

  • Methamphetamine Labs

  • Crime Scene Residues

  • Arson

  • Vandalism

  • Sewage Backups

  • Black Water Intrusions

  • Mold Mitigation and Remediation

State and local regulations vary.

Contact SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence or SERVPRO of Springfield/East Lane County today for 24-hour emergency service.



Leave the Board-Ups to Us

4/27/2017 (Permalink)

Leave the Hassle of Board-Ups to the Professionals here at SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County.

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through— especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

Our SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”