Water Damage: When they call YOU, CALL US
When they have water damage, your policyholder or property owner looks to you to handle the situation. You collect information and provide reassurance everything will be returned to normal. Your SERVPRO of Douglas County Professionals understand your priority is helping restore the property and the insured’s or owner’s peace of mind, while minimizing the loss on a claim. The first 24 hours following a water incident are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO of Douglas County Professional will be on-site to help ensure a water damage is handled properly by completing the following steps.
SERVPRO of Douglas County Professionals will inspect affected areas of the property to determine the extent of damage. They will also review the inspection with you, your insured, or property manager and answer any questions before beginning work.
Next, SERVPRO of Douglas County Professionals will take immediate steps to protect the home or property and personal belongings from further damage by extracting the excess water and preparing for drying. They will explain in detail the needed emergency services step-by-step.
To help ensure your insured’s or owners home and personal belongings, or property are dried to appropriate industry standards, a SERVPRO of Douglas County Professional will monitor the drying process. The results will be consistently communicated to you throughout the monitoring process.
SERVPRO of Douglas County Professionals will replace structural materials such as drywall and baseboards, reinstall carpets, and clean affected areas of the property and belongings. A final walk-through of the jobsite will be conducted with you, your insured, or owner to help ensure their property was returned to preloss condition when possible.