What our Customers say...
Fire Damage Testimonials
Overall, your employees, their work, and the SERVPRO system are all fantastic. I felt very protected and taken care of. They are all so highly skilled, friendly, and professional that I felt I was in very safe hands. I would have been so lost if I hadn't had such a wonderful team working on my behalf. So I would definitely give a five-star rating and review.
Outstanding service and excellent results!
Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company. The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home. The incident itself was traumatic as well as inconvenient but this crew made it very tolerable.
SERVPRO of Douglas County should be proud of your employees, their quick response and know how, is a comfort to us. Thank you so much.
SERVPRO of Douglas County was, as always, very quick to take care of my customers needs. You guys are amazing.
Thank you for the quick response in helping my mother. This fire was devastating and we appreciate your professionalism.
Kathy and her crew was above and beyond friendly! Really great people.
Kevin called in to express his gratitude towards Kathy, whom he was very happy with. He said she “far exceeded his expectations” and that her work ethic is outstanding!
I wanted to express our gratitude to your company and especially to Kathy Stookey and James who cleaned out our storage facility and really did make the process painless for both of us. They took the time to explain the procedures and had tremendous patience answering whatever questions we had. They had the perfect attitude in accomplishing this task.
Your sales rep Mike Wilt, had a very important part in starting this process for us, and he too took his time to explain procedures and worked with our insurance who had only dealt with ServiceMaster in the past.
The diligence and work process, and personal attitude of the three that we had contact with Kathy, James, Mike, made this journey for us a lot less stressful.
Your employees demonstrate your success.
We were very pleased with your efforts and professionalism. A HUGE kudos to all involved! Thanks to you!
Just want to give a great big shout out the SERVPRO crew. They came in to help us with the water and smoke damage after the fire. Everyone was so helpful, kind, hardworking and compassionate. All those qualities were so appreciated as we navigated through this stressful time. Thank you all so much for a job very well done.
I am so thankful for the work of Michelle and Alyssa. They cleaned all the soot from my house; walls, ceilings, brick and fixtures, even the cabinets. They scrubbed and vacuumed and dusted until everything was spotless. The house just shines now! They are also very pleasant and fun to work with. I appreciate your prompt initial assessment and encouragement.