At SERVPRO of Douglas County, we have the ability to save or recover your most important documents after a loss. Whether it be a fire loss, water loss or flooding, or smoke damage, we have the capabilities to clean and dry those documents to have your commercial or residential property back to its original state as soon as possible.
SERVPRO of Douglas County will start by taking inventory of your documents at your home or office before we package them to transport for drying.
Once the documents arrive at our facility, they will go through a decontamination process to remove any bacteria left behind, depending on what type of loss has occurred.
We will then go through each box, page by page, to wipe down and remove dirt, soot, or other contaminants. We have 3 levels of cleaning based on the type of soiling, and how heavy it is.
Many times documents that have been affected will hold residual smells of contaminants, or mildew, and should be deodorized before being returned to your client.
With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water, or smoke, and needed to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have 100’s or even 1000’s of documents and records in storage.
During the aftermath of your loss, often times facilities will find that they have documents they no longer need and would simply like to have them disposed of properly. SERVPRO of Douglas County is able to help with this process as well.
If you have a generator on hand for power outages during severe weather storms, follow the safety tips below from the American Red Cross:
Never use a generator, grill or camp stove, or other gasoline, propane, natural gas, or charcoal-burning devices inside a home, garage, basement, crawl space, or any partially enclosed area.
To avoid electrocution, keep the generator dry and do not use in rain or wet conditions. Do not touch the generator with wet hands.
Opening doors or windows and using fans will not prevent carbon monoxide (CO) buildup in the home. Although CO can’t be seen or smelled, it can rapidly lead to full incapacitation and death.
Even if you cannot smell exhaust fumes, you may still be exposed to CO. If you start to feel sick, dizzy, or weak while using a generator, get to fresh air immediately.
Install CO alarms in central locations on every level of your home or property and outside sleeping areas to provide early warning of accumulating carbon monoxide.
If your home or business suffers from any type of storm damage, call SERVPRO of Douglas County 541-459-3987 and we will send a professional out to assist with getting your property back to its original state as soon as possible.
Mold Mitigation & Remediation Process
When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO® of Douglas County Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same.
The following steps illustrate a “typical” mold removal process.
Call SERVPRO of Douglas County 541-459-3987. The mold cleanup and restoration process begins the moment you call! You will be asked a series of questions to help determine the necessary equipment, resources, and personnel needed.
Inspection & Damage Assessment
Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view.
Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® of Douglas County technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
Removing Mold & Mold-Infested Materials
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.
Cleaning Contents & Belongings
SERVPRO of Douglas County Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.
Your local SERVPRO of Douglas County Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.
Your Douglas County, OR Disaster Recovery Specialists
Did you know that your local SERVPRO of Douglas County franchise has a Disaster Recovery Team that will respond to large commercial jobs? Our Disaster Recover Team travels all over the United States helping with large losses of all kinds.
When you call SERVPRO of Douglas County, we will determine what type of help and in what capacity we can best help you get your commercial property back to its original state, and a lot of the time, that means sending out our large loss team.
Our Disaster Recovery Team can handle commercial sized jobs stemming from fire, smoke, water, mold, biohazard and vandalism, having all of our equipment and resources ready to go in a moments notice.
If you are looking for a team that can handle commercial sized losses, no matter how big or small, call SERVPRO of Douglas County at 541-459-3987.
According to FEMA, failure to clean home clothes dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death.
To reduce the risk of dryer vent fires happening in your home, SERVPRO of Douglas County can help clean dryer vents and ducts that may have lint buildup.
Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest, or other potential obstacles.
For more information on cleaning dryer vents, contact SERVPRO of Douglas County Professionals at 541-459-3987.
Acid Smoke after Fire
SERVPRO of Douglas County can help even in the toughest circumstances. By calling SERVPRO of Douglas County, 541-459-3987, we will begin the process of restoring your property back to its preloss state.
The acidic ash residue left behind by fire and smoke will get even worse if it is not removed within a couple of days. The only way to do so is with a thorough cleaning. You should not try this on your own. Our professionals have access to special equipment and cleaning products to make the job much easier. SERVPRO of Douglas County is ready to respond 24/7/365. During cleanup, the technicians will treat walls, ceilings and anything else that has been affected by ash. If smoke odors are present, and they usually are, they will also require removal to make it possible for you to inhabit your building once again. Smoke odors though, are extremely hard to removed and can't be done with standard equipment. SERVPRO of Douglas County has specialized odor removal equipment on hand to counter noxious smoke odors. They can reach into all parts of the home, including inside floors and walls.
Do not delay in calling SERVPRO of Douglas County to begin immediate restoration services.
When it Rains, it Pours
According to the National Weather Service (NOAA), "Approximately seventy five percent of all Presidential disaster declarations are associated with flooding" NOAA lists the most common flood hazards in the United States as:
Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
Burn Scars/Debris Flows (Caused by Wildfires)
Dry Wash (Caused by heavy rainfall in dry areas)
Dam Breaks/Levee Failure
Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.
When catastrophic water damage happens to you, SERVPRO of Douglas County Professionals are ready to help. SERVPRO of Douglas County can respond to any size or type of disaster and begin cleanup and restoration to get you back in your home as soon as possible.
SERVPRO of Douglas County Professionals are ready to help make it "Like it never even happened."
Portable Fire Extinguishers
Portable fire extinguishers can be life and property saving tools when used correctly. Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out.
In order to operate an extinguisher, the National Fire Protection Association (NFPA) suggests remembering the word PASS:
Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
Aim low. Point the extinguisher at the base of the fire.
Squeeze the lever slowly and evenly.
Sweep the nozzle from side-to-side.
It is always a good idea to show EVERYONE in your household how to use a fire extinguisher in case of fire. You never know when or where the fire will start and having more than one person know how to use an extinguisher could save you from excessive damage to your home or save a life.
Emergency Water Damage
The first 24 hours following a water loss are the most important in preventing secondary or permanent damage.
With a call to SERVPRO of Douglas County 541-459-3987, a professional will be on site as soon as possible to ensure that the water damage is handled by completing the following steps.
SERVPRO of Douglas County Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.
SERVPRO of Douglas County Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.
To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Douglas County Professional will monitor the drying process. The updates will be consistently communicated to you.
SERVPRO of Douglas County Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the jobsite will be conducted with you to help ensure the property was returned to preloss condition.
EMERGENCY WATER DAMAGE TIPS
Shut off the water source if possible or contact a qualified party to stop the water source.
Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
Remove as much excess water as possible by mopping and blotting.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.
For more information on recovering from water damage, contact SERVPRO of Douglas County today.
Taking Technology by Storm
Technology can now be a vital tool in preparing for emergencies or disasters, as well as during or after to stay informed of the situation and in communication with others. From common technology you already use on a day-to-day basis to taking a few extra steps to prepare, the following will help you be ready in the event of an emergency or disaster.
Store Information Online
There are many places to store important information securely online. Services like Google Drive and Dropbox offer free way to store different types of files, from a Word document to images of important documents. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records, and information on your pets, if necessary.
Follow the News
Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation. You can also alert first responders if a rescue is needed through Twitter.
Mark Yourself Safe
The American Red Cross offers a Safe & Well check-in site to list yourself as safe or find family and friends in situations where communication is difficult to establish. Facebook also has a feature called Safety Check that is activated after natural disasters or a crisis. You will receive a notification from Facebook if you’re located in the affected area at that time.
Get in Touch
Make sure your contact information is up-to-date in your phone and e-mail for communication with family, friends, business contacts, and others whom you may need to get in contact with before, during, or after a disaster.
Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time, but you can also buy solar-powered chargers as well.
Get an Emergency READY Profile®
SERVPRO® of Douglas County is proud to offer Emergency READY Profiles® (ERP) for free at ready.SERVPRO.com to help prepare you, your property, or your business for an emergency.
By developing a SERVPRO® Emergency READY Profile® for your property or business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your property or business. Put help in the palm of your hand with the Ready Plan App. Get in touch with SERVPRO® of Douglas County today for more information on developing an ERP for your property or business, and SERVPRO® of Douglas County will be there to help make it “Like it never even happened.”