Recent Posts

National Preparedness Month is Coming

8/23/2019 (Permalink)

September is National Preparedness Month. In recent years, many different types of disasters have affected the United States. Flooding, tornadoes, hurricanes, wildfires and blizzards are natural disasters that can threaten your home, business and community.

During National Preparedness Month, SERVPRO of Douglas County wants you and your customers to be aware of the steps to take to help prepare for Mother Nature’s worst.

We can provide information on how you can help your customers and employees prepare for a natural disaster. For more information on disaster preparedness, visit, or call SERVPRO of Douglas County 541-459-3987.

SERVPRO of Douglas County can help your business prepare for the unexpected by creating an Emergency Ready Profile for your facility. The Profile is designed to be a quick and easy snapshot of your business providing critical facility information needed for detailed emergency preparation.

The time to prepare for a disaster is now.


Severe Weather Safety Tips

8/10/2019 (Permalink)

Severe weather can happen anytime, anywhere.  Each year, per, Americans cope with an average of the following intense storms:

*10,000 severe thunderstorms

*5,000 floods or flash floods

*1,300 tornadoes

*2 landfalling deadly hurricanes

Approximately 98% of all Presidential declared disasters are weather-related, leading to around 650 deaths per year and nearly $15 billion in damage.  Knowing your risk of severe weather, taking action, and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others. 

KNOW YOUR RISK:  The first step to becoming weather-ready is to understand they type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business, and your family.  Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about wireless Emergency Alerts.  Severe weather comes in many forms, and your shelter plan should include all types of local hazards.

TAKE ACTION:  Take the next step in severe weather preparedness by creating a communications plan for your home and business.  Put together or purchase an emergency kit.  Keep important papers and valuable in a safe place.

BE AN EXAMPLE:  Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook & Twitter.  Your preparedness story will inspire others to do the same.

Crater High School - Central Point, Oregon

8/5/2019 (Permalink)

SERVPRO of Douglas County Extreme Response Team was called in for emergency services at Crater High School in Central Point, Oregon after a water supply line broke, resulting in major water damage in multiple classrooms.  Our SERVPRO of Douglas County Extreme Response Team was able to perform a full extraction, dry out and odor removal, with as little disruption as possible. 

Our SERVPRO of Douglas County Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.  If your commercial property suffers from any type of damage, call SERVPRO of Douglas County Extreme Response Team 541-459-3987.

Extreme Heat

8/1/2019 (Permalink)

As we are getting into the hot August days, it is time to consider safety precautions for extreme heat.  Heat affects all people, but especially the young, elderly, sick and overweight.  Urban area residents also have a greater chance of being affected than those who live in rural areas due to the heat island effect.

According to the EPA, "the sun can heat dry, exposed urban surfaces, such as roofs and pavement, to temperatures 50-90 degrees hotter than the air, while shaded or moist surfaces - often in more rural surroundings - remain close to air temperatures."  These surface heat islands are strongest during the day when the sun is shining, while the atmospheric heat islands are more likely after sunset due to the slow release of heat from the urban infrastructure."

Whether you are in an urban or rural area, there are several things you can do to prepare for and prevent extreme heat from affecting you.  If possible, stay indoors in air conditioning.  Be sure to check on your pets who may be outdoors or bring them inside.  Stay hydrated and limit alcohol and caffeine intake.  

If you must go outside, wear loose-fitting, light-colored clothing, and be sure to apply sunscreen often.  Pay attention to signs of heat exhaustion, which are heavy sweating, weakness, cold, pale and clammy skin, nausea or vomiting, and fainting.  Heat exhaustion can lead to heat stroke, which is life-threatening.  Signs of heat stroke are a high body temperature (103+ degrees), rapid and strong pulse, and possible unconsciousness.  If you think someone has heat stroke, call 911 immediately and move the person somewhere cool.  Reduce body temperature with cool, wet cloths or a bath.  Do no give a person with heat stroke fluids, and treat the situation as a serious medical emergency (CDC).

If you live in a humid climate, be aware of the heat index.  The heat index factors in the humidity, which can make the temperature feel 15 degrees hotter.  

Properly Installed Smoke Detectors

7/19/2019 (Permalink)

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).  

In homes, smoke alarms should be in every bedroom and on every level, including the basement.  In office and commercial environments, check your state requirements or contact your local Fire Marshal to help ensure all codes are met.  

Test smoke alarms monthly using the test button.  Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years.  If the alarm chirps signaling a low battery, take the proper steps to replace the unit or the batteries immediately.  Never disable or remove the battery from an alarm.  Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross.  

NAS JRB Building #45 ~ Belle Chasse, Louisiana

7/15/2019 (Permalink)

SERVPRO of Douglas County Extreme Response Team was called in for emergency services at the Naval Air Station Joint Reserve Base in Belle Chasse, Louisiana after a heavy storm caused significant amounts of mold growth. Our SERVPRO of Douglas County Extreme Response Team was able to mitigate and remove and dispose of all contaminated materials in addition to a heavy cleaning, with as little disruption as possible. 

Our SERVPRO of Douglas County Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.  If your commercial property suffers from any type of damage, call SERVPRO of Douglas County Extreme Response Team 541-459-3987.

Fire Clean Up

7/1/2019 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

Hot smoke migrates to cooler areas and upper levels of a structure.

  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Douglas County technicians will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call SERVPRO of Douglas County Today – 

Insurance Agents and Water Damage

6/15/2019 (Permalink)

When your Policyholders or Property Owners have water damage, they look to you to handle the situation.  You collect information and provide reassurance that everything will be returned to normal.  SERVPRO of Douglas County understands that your priority is helping restore the property and the insured's or owner's peace of mind, while minimizing the loss on a claim.

The first 24 hours following a water incident are the most important in preventing secondary or permanent damage.  Within four hours of loss notification, a SERVPRO of Douglas County technician will be on-site to help ensure the water damage is handles properly by completing the following steps:

INSPECTION:  SERVPRO of Douglas County technicians will inspect affected areas of the property to determine the extent of damage.  They will also review the inspection with you, your insured or the property manager and answer any questions before beginning work.

EMERGENCY SERVICES:  Next, SERVPRO of Douglas County technicians will take immediate steps to protect the home or property and personal belongings from further damage by extracting the excess water and preparing for drying.  They will explain, in detail, the needed emergency services step-by-step.

MONITORING:  To help ensure your insured's or owners home and personal belongings, or property are dried to appropriate industry standards, a SERVPRO of Douglas County technician will monitor the drying process.  The results will be consistently communicated to you throughout the monitoring process.  

If your insured's or owners suffer from a water loss, make SERVPRO of Douglas County your first call 541-459-3987.

Shocking Facts About Lighning

6/1/2019 (Permalink)

Lightning is one of the leading causes of weather-related fatalities.  Though the odds of being struck by lightning in a given year are only around 1 in 500,000, some factors can put you at greater risk for being struck.  Here are a few lightning safety tips:

BE AWARE:  Check the forecast before participating in outdoor activities.  If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.

GO INDOORS:  Remember the phrase "When thunder roars, go indoors."  Find a safe, enclosed shelter when you hear thunder.  Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up.

AVOID WINDOWS, DOORS, PORCHES, AND CONCRETE:  Do not lie on concrete floors and avoid leaning on concrete walls.  Lightning can travel through any metal wires or bars in concrete walls or flooring.  

AVOID WATER:  Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building's plumbing.

AVOID ELECTRONIC EQUIPMENT:  Do not use computers, laptops, game systems, washers, dryers, stoves, or anything connected to an electrical outlet.  Lightning can travel through electrical systems, radio and television reception systems, and any metal wires or bars in concrete walls or flooring.  Equip homes and offices with whole-house surge protectors to protect appliances.

Destroy Odors with DEODORIZATION

5/20/2019 (Permalink)

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized.  Fire, smoke, and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places.  Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.  

SERVPRO of Douglas County technicians are certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO of Douglas County provides specialized services that can rid your home or business of offensive odors left by fire or smoke damage.  SERVPRO of Douglas County technicians do not cover up lingering odors with a fragrance; they seek out and remove the sources of odor.