Recent Posts

Insurance Agents and Water Damage

6/15/2019 (Permalink)

When your Policyholders or Property Owners have water damage, they look to you to handle the situation.  You collect information and provide reassurance that everything will be returned to normal.  SERVPRO of Douglas County understands that your priority is helping restore the property and the insured's or owner's peace of mind, while minimizing the loss on a claim.

The first 24 hours following a water incident are the most important in preventing secondary or permanent damage.  Within four hours of loss notification, a SERVPRO of Douglas County technician will be on-site to help ensure the water damage is handles properly by completing the following steps:

INSPECTION:  SERVPRO of Douglas County technicians will inspect affected areas of the property to determine the extent of damage.  They will also review the inspection with you, your insured or the property manager and answer any questions before beginning work.

EMERGENCY SERVICES:  Next, SERVPRO of Douglas County technicians will take immediate steps to protect the home or property and personal belongings from further damage by extracting the excess water and preparing for drying.  They will explain, in detail, the needed emergency services step-by-step.

MONITORING:  To help ensure your insured's or owners home and personal belongings, or property are dried to appropriate industry standards, a SERVPRO of Douglas County technician will monitor the drying process.  The results will be consistently communicated to you throughout the monitoring process.  

If your insured's or owners suffer from a water loss, make SERVPRO of Douglas County your first call 541-459-3987.

Shocking Facts About Lighning

6/1/2019 (Permalink)

Lightning is one of the leading causes of weather-related fatalities.  Though the odds of being struck by lightning in a given year are only around 1 in 500,000, some factors can put you at greater risk for being struck.  Here are a few lightning safety tips:

BE AWARE:  Check the forecast before participating in outdoor activities.  If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.

GO INDOORS:  Remember the phrase "When thunder roars, go indoors."  Find a safe, enclosed shelter when you hear thunder.  Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up.

AVOID WINDOWS, DOORS, PORCHES, AND CONCRETE:  Do not lie on concrete floors and avoid leaning on concrete walls.  Lightning can travel through any metal wires or bars in concrete walls or flooring.  

AVOID WATER:  Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building's plumbing.

AVOID ELECTRONIC EQUIPMENT:  Do not use computers, laptops, game systems, washers, dryers, stoves, or anything connected to an electrical outlet.  Lightning can travel through electrical systems, radio and television reception systems, and any metal wires or bars in concrete walls or flooring.  Equip homes and offices with whole-house surge protectors to protect appliances.

Destroy Odors with DEODORIZATION

5/20/2019 (Permalink)

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized.  Fire, smoke, and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places.  Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.  

SERVPRO of Douglas County technicians are certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO of Douglas County provides specialized services that can rid your home or business of offensive odors left by fire or smoke damage.  SERVPRO of Douglas County technicians do not cover up lingering odors with a fragrance; they seek out and remove the sources of odor.  

Bremerton Naval Base ~ Bremerton, Washington

5/10/2019 (Permalink)

SERVPRO of Douglas County Extreme Response Team was called in for emergency services at Bremerton Naval Base after a fire started in a 6th floor room.  With Bremerton Naval Base being the third largest Naval base in the U.S., our SERVPRO of Douglas County Extreme Response Team was able to perform a full extraction, dry out and odor removal in the barracks, with as little disruption as possible. 

Our SERVPRO of Douglas County Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.  If your commercial property suffers from any type of damage, call SERVPRO of Douglas County Extreme Response Team 541-459-3987.

Be Flood Smart

5/1/2019 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.  Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert, there is always potential for flood damage.  All 50 states have experienced floods or flash floods, per floodsmart.gov.

According to the American Red Cross, (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following flood safety tips:

Stay away from floodwaters.  If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way.  Even six inches of swiftly moving water can sweep you off of your feet. 

If you approach a flooded road while driving, turn around and go another way.  If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground.  Most cars can be swept away by less than two feet of moving water.

Keep children out of the water.  They are curious and often lack judgment about running water or contaminated water. 

If a flood does strike your home or business, make SERVPRO of Douglas County your first call.  541-459-3987

Salute to the First Responders

4/10/2019 (Permalink)

When I was a boy and I would see scary things in the news, my mother would say to me, "Look for the helpers.  You will always find people who are helping"  This famous Mr. Rogers quote comes to mind when we celebrate first responders:  those who arrive first on the scene of any disaster or emergency.

In the event of a disaster or emergency, there are many different agencies and people in your community who are ready to respond.  Whether it's a house fire or a hurricane, we are thankful every day for these first responders.

FIREFIGHTERS, EMTs and POLICE:  Local fire and police departments as well as EMTs are often first on the scene of an emergency.  

MILITARY:  When events such as natural disasters strike, different branches of the military are often a first line of response.

FEMA COMMUNITY EMERGENCY RESPONSE TEAM (CERT):  As a part of FEMA's Community Emergency Response Team (CERT), these volunteers are trained to be prepared for any disasters that my affect your local area in an effort to support professional responders.  CERT volunteers are trained in "basic disaster response skills such as fire safety, light search and rescue, team organization, and disaster medical operations".  

SERVPRO of Douglas County recognizes these and the countless other first responders in our communities for keeping our communities safe.  

Water Damage Timeline

3/7/2019 (Permalink)

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Sutherlin High School Gymnasium ~ Sutherlin, Oregon

3/3/2019 (Permalink)

After an unexpected snow storm left our town with up to 15" of snow,  the subsequent snow melt created leaks inside of our local high school gymnasium.  With a quick response, SERVPRO of Douglas County Extreme Response Team was able to shovel the remaining snow off of the roof to prevent any further damage, and begin our drying process, bringing in huge generators as there was still no power available. 

Our SERVPRO of Douglas County Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.

Is This BLACK MOLD?

3/2/2019 (Permalink)

You may have seen news reports that warn about the dangers of “black mold” or “toxic mold”. These reports can be alarming and confusing so it’s beneficial to get the facts to better understand mold.

Stachybotrys chartarum is the type of mold often called black mold, and it does produce allergens and irritants. However, many types of mold can produce allergens and irritants. Treat any mold with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can cause reactions, you should contact us regardless of the color or type of mold. In many instances, multiple types of mold may exist in the same house or structure. If you suspect you have a mold problem, contact SERVPRO of Douglas County.  541-459-3987

Broyhill Home Collections - Springfield, Oregon

3/2/2019 (Permalink)

After a large storm flooded the area, the furniture store suffered from major water damage.  With a quick response, SERVPRO of Douglas County Extreme Response Team was able to salvage the furniture and achieve a complete dry out to the building and contents.  Our Extreme Response Team was able to work in certain areas of the store, without disrupting daily business throughout the facility.

Our SERVPRO of Douglas County Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.