What our Customers say...


I appreciate all the time that Paul takes to explain everything to me, as well as write it down.  He is very conscientious and I appreciate all that SERVPRO of Douglas County has done for me.

SERVPRO of Douglas County has a top notch crew.  Colton is a very nice young man and Paul was excellent.  I have enjoyed all of the crews that have been onsite and helped me out.  We are very happy that mitigation was completed in only 8 days, and whenever I had a question or concern, your crew would get right on it and were there to help and assist us.  I appreciate everything you did for me during this loss.

I have been extremely happy with SERVPRO of Douglas County's work and how they are always prompt to follow up with me.  Chance and Colton have been friendly, professional and courteous.  All the technicians that have been to my home have been hard workers.  SERVPRO of Douglas County gets an A+ in my book.

Paul & James from SERVPRO of Douglas County were wonderful and did a great job.

I am so appreciative of the quick work that SERVPRO of Douglas County has been doing.  Desi has been wonderful to talk with and keeping me up to date on what is happening.

SERVPRO of Douglas County has been a blessing and a very professional company in trying times.  I would especially like to thank Audra.

My wife and I wish to thank you and the team that restored our home.  We both feel the clean up and restoration was done with superb care toward our needs and desires.  In addition, the crew was most gracious in meeting our expectations combined with a pleasant attitude and attention to detail.

We especially wish to thank Mark Frazier, Jonathon Wensorski along with his crew, George, Kyle and Zack, and the numerous additional individuals that were involved in the early demolition of our home.  Our expectations were not only met but exceeded by these hardworking, trustworthy individuals.  All of these men are a credit to your business.

SERVPRO did a great job at the school this weekend.  I stopped by on Sunday and was very impressed with the hard work that was going on.  We are very fortunate to have SERVPRO right here for us.

Jason was helpful and a real pro.

Your Project Manager, Shane, handled this loss from beginning to end and was courteous, professional, and truly went the extra mile for us.  Shane is an all-around great guy to work with and we are very happy with the work that was completed. 

SERVPRO's team is always available to help in all situations I've experienced.  Their team is professional, friendly and knowledgeable!

Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company.

The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home.

The incident itself was traumatic as well as an inconvenience but this crew made it very tolerable.

Everyone that came out was both polite and took the time to explain the process to me each day.  Setting up the appointment, she was also polite and right on time as to when to expect them.

Thank you!!!  I cannot tell you how much I appreciate you and your crew coming so quickly.  Not only were you able to come the next day, you brought an amazing, professional crew.  Keeping things confidential and discrete in our situation was important and your team understood that.

It was a very professional job, excellent employees. I felt they were here to help and assist me in getting things cleaned up. Matt, Matt, and Trever were excellent. The interaction between SERVPRO and my insurance company is incredible. Thank you so much!


We were very impressed with Steve!  He was here when he said he would be and he worked hard every day!  Very, very happy with his work!

Thanks to all of you for putting my house back together, after the April wind storm.  You helped me through a difficult time, and I appreciate it. 


We were extremely pleased with SERVPRO and also Pierce Restoration.  The staff is very professional and knowledgeable. They saved our house from water damage!! We highly recommend them.

Matt and Matthew did an outstanding job. I was impressed by Matthew’s hard work and attention to detail doing all he could to mitigate loss as well as communicate through the entire process. High praises to the construction foreman Matthew and project manager Matt for exceptional customer service.

Top notch service, crew and admin! Very happy with the work they did throughout my disaster!

Thank you for the update and thank you to the entire team at SERVPRO!

In our 23 years of being homeowners we’ve never experienced anything even close to this and while it wasn’t a major catastrophe it was a big deal to us and we are thankful for the SERVPRO team.

Always a pleasure working with Dan, Tim and Josh. They are professional and very knowledgeable. Thanks for all you guys do!

Great crew. Extremely professional and clean. Excellent work by this company

Thanks SERVPRO - great work - you saved our nonprofit three times!


Having never dealt with water damage before, I was more than pleasantly surprised at how quick their response was and how thorough they are. In fact, they even did a couple of things that I wasn't expecting that helped with the cost of the whole restoration (over $30k). Staff were experts in their area and very customer oriented. I would highly recommend them to anyone who has need for their services! AAAAA+++++

The crew was prompt. Checked regularly on the progress of the drying and clean up. Explained completely the process and length of time to finish.

The SERVPRO team are very professional. Very kind, considerate and respectful. They did an excellent job and would definitely recommend.

I have used SERVPRO a few times and each time SERVPRO has been excellent to work with. Everyone I've dealt with has been professional and knowledgeable and the work done has been very good.

Great job done in a timely manner.

SERVPRO was professional and responsive to our needs in a quick and timely manner. They were great to work with in a very stressful time.

Overall, your employees, their work, and the SERVPRO system are all fantastic. I felt very protected and taken care of. They are all so highly skilled, friendly, and professional that I felt I was in very safe hands. I would have been so lost if I hadn't had such a wonderful team working on my behalf. So I would definitely give a five-star rating and review.

SERVPRO has always been respectful, on time and always got the job done great.

Outstanding service and excellent results!

Great team. Helped my grandmother with some plumbing cleanup due to a flood from a large storm.  Very friendly, professional and fast. They also did all the legwork coordinating with the plumber and insurance. I would definitely use them again.

SERVPRO was professional and responsive to our needs in a timely manner. They were great to work with.

Matt, Daniel, Alyssa and your very quiet ,wonderful guy who crawled under the house...Thank you!!!  You all protected our house from further damage and helped us so very much. Farmers Insurance is lucky to have people like you at their beckon call, as are we!

Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company. The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home. The incident itself was traumatic as well as inconvenient but this crew made it very tolerable.

Thank you for always taking great care of my buildings.  I can always count on SERVPRO.

A great team effort in making our schools safe after the snow storm.  Thank you!

Thank you for the quick response to our needs during this snow storm.  Also, thank you for coming in under budget!

Thank you SERVPRO of Douglas County for the great work.  Also, thank you for the quick response.

Your team did an amazing job cleaning up this historic house.  Thank you for your service!

Thank you for all of the help getting this mess cleaned up.  Your team is awesome.

SERVPRO of Douglas County should be proud of your employees, their quick response and know how, is a comfort to us.  Thank you so much.

SERVPRO of Douglas County was, as always, very quick to take care of my customers needs.  You guys are amazing.

Thank you for the quick response in helping my mother.  This fire was devastating and we appreciate your professionalism.

Your team is AWESOME!  The Lookingglass Elementary staff, parents and students want to express our sincere appreciation for your outstanding service during our recent catastrophe.  Your quick and efficient handling of the immediate needs, as well as the ongoing attention to detail has made it ever so much easier for us to bring some normalcy back for our students. 

Our special thanks to Rudy Medina and Steve Wagoner.  Rudy helped with the initial emergency and Steve has been right at the end of the phone from the beginning ready to give prompt, outstanding service for both the big and small needs as they arise.

Thanks again for providing items to help us provide better services for our students at the Lookingglass School.

We sure appreciate all you have done in helping us with these properties.  Thank you and your staff for the excellent work as always.

Thank you and your crews for taking such good care of our facilities.  We appreciate everything you have done for us during this disaster.

I appreciate your response in taking care of the odor issue we had.  Your crew was very professional and we enjoy working with your company.

Thanks for the immediate response to our water leak.  Tim and the crew did a great job taking care of this in a quick way.

Matt and the SERVPRO crew were amazing.  They tackled this issue and were done in 2 days.  Thank you for such great service.

Jeff and his crew did a great job taking care of our Bio Issue.  Than you for the service.

We appreciate your time in testing our facility for Mold.  We can finally put this issue to rest.

Thank you for your quick response.  Your on-site techs were very professional.  I look forward to working with you in the future.

Your staff was very professional, punctual and courteous!

Thank you for your services!  River did an amazing job, she worked like a dog, what a lovely girl. 

I just wanted to put in a good word for the young man that has been working in our community.  Josh Ivey is very polite and has done an all around great job.  We are very pleased with his service during this difficult experience. 

You guys have all been great to work with and I so appreciate you all.  Brandon was AWESOME!  Thanks again!

My wife and I would like to commend your team for an excellent job!  It was almost a performance as they were so efficient and professional.  The team was Matt Wynne, Daniel Brown, Josh Ivey and Alyssa Sanders.  They appeared within hours of our phone call and were courteous, quick and thorough.  Feel free to use us as a reference and we will gladly recommend you to others!

They were great!

Thank you for the summary, Craig has been great to work with and so has Brent with Yaeger's Plumbing.

Robbie and Craig were super!

Great job guys, thanks!

Professional, take time to explain procedures. Good rep for the company.

Super people!

Very professional wonderful care!

What can I say? Matt is a fine individual, the ultimate professional. It's a pleasure to deal with SERVPRO.

Dan C. and Johnathan worked the entire time they were here. I was very impressed with their work ethic.

Kenny was Prompt, Professional and Efficient

She could call Dan C and he would get right on the problem. He always makes me feel at ease.

Kim is VERY Outstanding in what she does.

SERVPRO of Douglas County is amazing. Very Professional in what they do. Prompt and polite. I was very impressed with the level of service. I will always recomend them.

The young men that helped me were wonderful!

Tim, thank you so much for your quality care. We are very grateful.

Thank you Tim, you are the best!

Rudy and Brian made me feel completly comfortable!

Great team! Fast,Courteous and Thorough!

Everything was great. Can't think of anything to improve. We really appreciate the courtesy of the personnel.

Tim answered all my questions very professionally.

Thank you for the timely and speedy response.

I felt all from SERVPRO perfomed their job with professionalism.

Great attitudes. Jeff and Dave were awesome.

Please accept our thank you for the service your employees gave to us. Working with Craig Carroll and his crew was a professional caring experience. The way these gentlemen worked with us and for us made what could have been a bad experience - a pleasant inconvenience. Please extend this thank you to Craig and his crew.

Everyone I dealt with was friendly and professional.

Thanks for the prompt attention!

Kathy and her crew was above and beyond friendly! Really great people.

We wish to express our gratitude to the gentleman that came and "rescued" our home from a water leak incident. Keblie, James, Steven and Jeff came immediately upon notification and stuck with the situation until it was time to begin restoration. Your gentlemen were polite, professional, and helpful in all matters that we were experiencing. One thing we really appreciate was there was never a bad, inappropriate word expressed. This is commendable! Thank you so much for ALL your service.

I just wanted your company to know what a terrific crew you have working on my place. Robbie and Craig are so polite, neat and concerned about my well-being and comfort. It is a pleasure to have them working with me. Makes it so much easier to work with.

Thank you so much for the excellent response and the help on this problem. The guys you sent gave exceptional service and we are truly grateful for their competence and expertise in dealing with this.

Thank you so much for the excellent response and the help on this problem. The guys you sent gave exceptional service and we are truly grateful for their competence and expertise in dealing with this.

Dan is doing a great job. I am very satisfied with the workers and the job so far.

It was a pleasure working with Kim, Craig, Robby, Jason and everyone else I met. Thank you so much for all your team did to get my house back and better than ever.

Kevin called in to express his gratitude towards Kathy, whom he was very happy with. He said she “far exceeded his expectations” and that her work ethic is outstanding!

Kelbie is a good worker and is also a very hard worker. He went out of his way to help explain things, and he was way beyond what I expected.

I wanted to express our gratitude to your company and especially to Kathy Stookey and James who cleaned out our storage facility and really did make the process painless for both of us. They took the time to explain the procedures and had tremendous patience answering whatever questions we had. They had the perfect attitude in accomplishing this task.

Your sales rep Mike Wilt, had a very important part in starting this process for us, and he too took his time to explain procedures and worked with our insurance who had only dealt with ServiceMaster in the past.

The diligence and work process, and personal attitude of the three that we had contact with Kathy, James, Mike, made this journey for us a lot less stressful.

Your employees demonstrate your success.

I just wanted to take this opportunity to thank you for your involvement in the mold remediation project. You have been an excellent resource for the local church leadership and very helpful in keeping us apprised of the status of the project. Your explanations of the mold issue and what can be done to alleviate the issue have been valuable in our communication process. In my opinion, you have been and excellent representative of SERVPRO.

I’m glad they chose SERVPRO to do the repairs. I really enjoy working with you all!

Thanks Matt! You guys have the best customer service!

We were very pleased with your efforts and professionalism. A HUGE kudos to all involved! Thanks to you!

Thanks everyone involved for the prompt work and great customer service!

Just want to give a great big shout out the SERVPRO crew. They came in to help us with the water and smoke damage after the fire. Everyone was so helpful, kind, hardworking and compassionate. All those qualities were so appreciated as we navigated through this stressful time. Thank you all so much for a job very well done.

Thank you Mike for the quick response today with your team. I look forward to a great relationship with you and your firm!

Thanks again for putting on such a wonderful event on Friday. It was a pleasure to meet with you and learn more about what you do. It was obvious to me how much passion you have for your clients in their greatest time of need! Please keep me in touch with your event calendar throughout the year as I'm certainly interested in continuing to grow the bond between SERVPRO and my Farmers Agency.

Thank you for the updates and we appreciate the service you provide to our customers.

I just wanted to let you know how happy the insured is in the progress/ attentiveness/ professionalism he has received so far on the resolution of his claim.

I couldn't have asked for a better company with better people to work with. YOU ALL ROCK!!!!!

Thank you to all who were involved! You were very professional and helped make it easier to bring my husband home, who just got out of the hospital, and coming home to water everywhere. I have recommended you to everybody I know.

I read about you in the Siuslaw News, and wanted to take a moment to congratulate you and your staff being named "Franchise of the Year!" The efforts of your entire staff have not gone unnoticed.

I know that in addition to the great value that you provide customers, the friendly and helpful customer service from your staff played a significant role in your success.

Good luck to you with your business. I expect it will be just one of many future achievements.

I work in the insurance industry. I've seen many insurance claims. Recently I have had to deal with a Homeowners claim of my own. I am very impressed with the professionalism of SERVPRO of Douglas County and Pierce Restoration and their quality work. Thank you so much!

I was so impressed with how quickly Rudy got onsite from the time I called the office. The moment Rudy got there I knew I was taken care of and every one of your technicians I encountered was polite and professional. I am a very happy customer!

SERVPRO is a great company, strong company, you can't go wrong with them!

We wanted to take the opportunity to thank you and your team for helping us out and to compliment you and the staff at Pierce Restoration. Please extend our thanks to the contractor that worked on this project as well. His work was far beyond our expectations. Thank you again.

Thank you for working even on the weekends so my child can be back to school and finish this year on time.

I would like to say thank you for the extremely professional service in my time of need. If you need a positive recommendation from a customer, please feel free to use me.

SERVPRO did an amazing job cleaning this facility. The crews went above and beyond my expectations.

Thanks again for the update, you guys are the best.

Keep up the great work you truly are making a difference.

I want to commend your crew for the wonderful job they did at my friends' residence.

Tim, James, Joe, Skylar & Sky arrived in less than 30 minutes from being called and went right to work.

They were 100% professional, even letting me know when they went to break or lunch.

I live outside of your SERVPRO area and can only hope that if I ever need the services you provide, I'll have a crew like these men. Everyone is a keeper.

I was very impressed with “the boys” who worked on my home today. They were very professional, got in early, got done ahead of schedule, and did “great, great work”. Your guys made the whole experience a great one!

The Eugene crew did a wonderful job.  One of our plumbers came back ranting and raving about how well everything looked, and how clean things were left.  The homeowner also praised the crew on their manners and professionalism.

I am so thankful for the work of Michelle and Alyssa.  They cleaned all the soot from my house; walls, ceilings, brick and fixtures, even the cabinets.  They scrubbed and vacuumed and dusted until everything was spotless.  The house just shines now!  They are also very pleasant and fun to work with.  I appreciate your prompt initial assessment and encouragement. 

The crew was prompt.  Checked regularly on the progress of the drying and clean up.  Explained completely the process and length of time to finish.

The first time I ever heard of SERVPRO was about 20 years ago, I stopped at McDonalds to get some coffee, I went through the drive thru and got it, when I started to come out the 2 SERVPRO workers came running over to my car to tell me that I had a flat tire, they then changed it for me, they would take nothing except a thank you for doing it. I called their boss to let him know what good employees he had. The next time I had contact with the company we had a major water leak in our kitchen. I was happy with the work done and the workers that did it. The third time we had a water leak in our bathroom and bedroom, again we were happy with the work done and the men who did it. SERVPRO has left a very good impression with my husband and myself.