Recent Posts

Core Values

6/14/2021 (Permalink)

I have never seen a local company so set on customer service. Our Core Values put forth for this company stresses TAKING CARE OF THE CUSTOMER! In our daily work schedule, we put the customer first! Whether it is scheduling or going over our process with the customer, their concerns are always taken care of. Daily updates are communicated with each customer. If an issue arises, it is taken care of quickly and efficiently.

We are a part of this community. We take pride in helping when needed. We have a great partnership with our local schools FFA, FBLA and many more groups. We have a scholarship at our local Community College that has sent many in the Fire Science Program through college. We participate every year with the Toys for Tots as well as many independent charities to help at Christmas.

We love taking care of our customers and being part of our community!

We are proud to be SERVPRO of Douglas County!

Restaurant Fires

5/31/2021 (Permalink)

Restaurant fires destroy more than property.  Restaurants hold priceless memories of celebrations and firsts, meetings with important people, backgrounds for special announcements or the reliable spot to pick up favorite weekday takeout meals. With a fire, they all go up in smoke—literally. Restaurant fires can be devastating, not only to the owners and patrons, but to the employees as well. One call to SERVPRO of Douglas County, and we will make your restaurant “Like it never even happened.”


Exhaust Systems and Ductwork

The vents and fans behind ovens and stoves accumulate a buildup of grease. 


  • Clean all areas daily.
  • Twice a year, have a thorough hood cleaning by professionals.
  • Clean grease traps monthly, quarterly, or yearly as mandated by the NFPA.


Gas Leaks

Gas leaks are the most catastrophic cause of restaurant fires because they cause an explosion.


  • Be alert and detect the signs of a gas leak (gas smell, orange/yellow flames, extinguished pilot lights)
  • Perform equipment inspections daily and replacement of worn-out equipment.


Electrical Problems

Heat from unsafe or poor wiring in switches, sockets, or plugs can spark flammable or combustible materials.


  • Use only commercial equipment that is up-to-code.
  • Update wiring that can handle a busy kitchen.

In the event of a fire in your restaurant, SERVPRO of Douglas County is here to help 24 hours a day!   541-459-3987

Highly Trained Employees

5/24/2021 (Permalink)

If you find yourself with a commercial fire or water loss on your hands, our trained technicians work very hard to restore any damage and protect your place of business from any further complications.  Our technicians are highly trained and ready to mitigate the loss and meet every challenge with professionalism, reliability, compassion and respect.

Any kind of commercial loss presents unique and different challenges. Getting your business up and running is our focus and SERVPRO of Lane County has all the equipment to do just that.  SERVPRO of Douglas County has a large loss or "extreme team", so we can handle the jobs in Winston, Roseburg and Sutherlin, or we can travel to Alaska or Florida in a moments notice.  What does that mean for you?

It means that at SERVPRO of Douglas County there is no job to large or to small for us. Regardless of how big your property is or how large the scope of work, we are the ones that can handle it properly and professionally.

If you are in need of commercial property remediation or restoration, call SERVPRO of Douglas County today!  541-459-3987

Our Customers are our TOP PRIORITY

5/17/2021 (Permalink)

At SERVPRO of Douglas County, our number one priority is to make our customers feel safe and valued.  It may sound like that is impossible to do when we arrive under stressful circumstances, which can be devastating.  It could be a fire in your home, a broken water pipe that has caused damage, or mold in your place of business.  These are difficult situations and for that reason our employees are sensitive to the needs of our customers.  Many times, depending on the damage, a customer may spend days, weeks or even months out of their home or place of work.  We get to know our customers one by one.  Sometimes all they need is for someone to listen and reassure them it will be alright.  At the end of the day, we are just people helping people. Our trained crews are there to explain what will happen and help our customer navigate the whole process from start to finish.    

SERVPRO of Douglas County takes pride in our customers knowing that they are our main priority!  Call 541-459-3987 to schedule an appointment today!

Water Damage Restoration

5/10/2021 (Permalink)

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Every water damage event is a little different and requires a unique solution, but the general process stays the same. 

Step 1 - Emergency Contact

The restoration process begins when you call SERVPRO of Douglas County. Our Job File Coordinator or Project Manager will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our crew will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our team is trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If your home or business suffers a water loss, SERVPRO of Douglas County is your one-stop shop for remediation and repairs!  Call our office at 541-459-3987.

Common Types of Water Damage

5/3/2021 (Permalink)

Here are the common causes of commercial water damage:

In your commercial building, water damage is often caused by windows that are not properly sealed. This will allow moisture to seep in, this is a start to a lot of problems including mold. Checking your windows regularly is important as caulk can break down over time.

Broken pipes can happen for many reasons, such as changes in pressure, deteriorated water supply lines and sewer drains, and cold weather. Bulging walls, water stains on walls or floors, cracked or loose tiles, and musty smells are all signs of damaged pipes. Detecting leaky pipes is challenging and it usually requires some specialized water leak detection equipment. However, finding the problem and fixing it, will save you in the long run.

If gutters are not cleaned regularly, they can get clogged, causing water to leak into the property through the roof or the foundation. One of the most common signs of leaks in building foundations are puddles nearby or framing that has become wet. Poor drainage systems can also lead to water damage in your foundation.

A leaky roof can cause ceiling damage, mold and mildew issues, fire hazards, and will also compromise the  structural integrity of your building. Exposure to heavy rain and snow can make your roof vulnerable to damage. 

Water damage in your commercial building may prevent you from doing business but can also put the health and safety of your employees at risk. The moment you spot signs of commercial water damage, it is important to act immediately. Calling SERVPRO of Douglas County is a great first step.

Commercial water damage restoration is often more complex than residential water damage restoration, and usually requires a more intensive approach. The size and structure of commercial buildings, the extent of damage, the varying uses of space, especially in multi-tenant buildings, and the number of occupants all affect the restoration process. Aside from these, there is usually always a time constraint for the job because business must continue as soon as possible.

While some water damage issues are inevitable, most problems can be prevented when the cause of water damage is found earlier.

HVAC systems work by heating or cooling the air through a series of ducts. Over time, these ducts wear out or get damaged, resulting in leaks. These systems can leak for a long time before signs of water damage show up. The HVAC system needs to be cleaned regularly and the excess water from the condensation reservoirs needs to be removed to prevent water damage.

Sewer water contains bacteria and other pathogens that cause illnesses and infections. If you see signs of sewage damage, such as gurgling sounds or water backing up out of the drain or toilet, you should call SERVPRO of Douglas County immediately.

Other causes of water damage in commercial buildings are leaks in sprinkler systems. Signs of sprinkler leaks include wet surfaces like drywall and carpets, presence of mold and mildew, and standing water. Regularly inspect your sprinkler systems for leaks and moisture.

Do not hesitate to reach out to SERVPRO of Douglas County for any commercial water issues you might have.  541-459-3987

Preparing BEFORE the Storm

4/21/2021 (Permalink)

Making sure that your building is prepared before a storm event happens is the best way to minimize damage should such an event occur. Taking the time to make sure pre-storm inspections are completed will pay off in the long run. 

  1. Take a close look at the exterior of the building. Cracks and gaps may develop over time and allow water to enter the structure and cause damage. A visual inspection can usually find these areas and taken care of.
  2. Check the seal around doors and windows. Gaps around doors and window may allow wind and rain to enter causing water damage to the interior of the structure.
  3. Check the foundation for areas that water may accumulate water and leak into the building causing structural damage to the foundation.
  4. Inspect Roofing.  Checking the condition of the roof before and after a storm event. While maintenance personal may perform routine inspections having an roofing company maintain and repair should an important part of the structure.
  5. Test and maintain any backflow prevention valve and sump pump prior to any storm event may allow a backup of this system that can lead to overflows.

After a storm event passes make sure to inspect the entire building for damage.  Maintaining your building before a storm event is the best way to minimize any damage that may occur.

What is the Water Extraction Process

2/19/2021 (Permalink)

Water extraction is a process of removal of excess water from the flooring in your house. It is a job that needs to be left to professionals, they have the expertise, the tools, equipment, and the most efficient methods for water extraction.

The purpose of the water extraction process is to reduce the risk of damages to your home. It is also important in the prevention of mold growth, and also to restore the quality condition of your home.

An extraction unit is used for water extraction from the carpets, vinyl, wood, and any type of flooring.

After the water extraction process, the water mitigation process comes next. It is the process of removing all the wet materials and parts of the building to reduce the cost of the loss because of the water damage. Removal of damaged flooring, drywall, furniture, and equipment should also be done. In addition to that, the process also involves cleaning and drying of property and sanitizing it afterward.

SERVPRO of Douglas County is available to answer questions or to be scheduled to come to your home or business for any type of extraction!  541-459-3987

Emergency Water Damage Process

2/12/2021 (Permalink)

Emergency Water Damage Process

One Hour:

Within one hour of the loss a SERVPRO of Douglas County professional will contact you to arrange the appointment.

Four Hours:

Within four hours of the loss notification a SERVPRO of Douglas County professional will be onsite to start the mitigation process. It is very important that the professional responds quickly to reduce damage and saving money.

Detailed Explanation:

A trained professional will walk you through the job step by step, explaining the process and assessing the damage.


We will then start the pretesting process from the source of the water loss and work outward.

Eight Hours:

Within eight business hours of our arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning and Restoration:

Our team of professionals will work neatly and answer all of your questions. They will be using state of the art techniques and equipment to make sure your property is taking care of.

Final Walk Through:

After the work has been completed, a final walk thru will be done to help ensure your satisfaction.

What NOT to do After a Fire

2/5/2021 (Permalink)

Do not reenter your home, under any circumstances. Fires can cause structural damage, and until it is deemed safe by a professional you should not enter. Even if it does not look like there is extensive damage, you need to have it inspected before entering. Lingering smoke in the air, electrical circuit malfunction, and gas leaks are all common risks following a fire. To ensure your safety, get out and stay out. 

Do not try to clean up after a fire on your own. Do not try to wipe away smoke and soot damage from surfaces, this can cause greater damage to your home.  The residue left behind after a fire contains harmful toxins that can cause serious irritation to your eyes, nose, throat, and skin. Because soot is difficult to remove, you risk causing further fire damage by scratching surfaces and pushing soot deeper into materials. 

Safety comes first when dealing with fire damage!  Knowing what to do and knowing what not to do can help keep you and your family safe. Call SERVPRO of Douglas County, we understand the need for you to feel safe and secure in your home, and we are here to help. We will walk you through every step of the fire restoration process!  Call us today 541-459-3987