What our Customers say...

Water Damage Testimonials

Jason was helpful and a real pro.

SERVPRO's team is always available to help in all situations I've experienced.  Their team is professional, friendly and knowledgeable!

Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company.

The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home.

The incident itself was traumatic as well as an inconvenience but this crew made it very tolerable.

Everyone that came out was both polite and took the time to explain the process to me each day.  Setting up the appointment, she was also polite and right on time as to when to expect them.

It was a very professional job, excellent employees. I felt they were here to help and assist me in getting things cleaned up. Matt, Matt, and Trever were excellent. The interaction between SERVPRO and my insurance company is incredible. Thank you so much!


We were very impressed with Steve!  He was here when he said he would be and he worked hard every day!  Very, very happy with his work!

We were extremely pleased with SERVPRO and also Pierce Restoration.  The staff is very professional and knowledgeable. They saved our house from water damage!! We highly recommend them.

Matt and Matthew did an outstanding job. I was impressed by Matthew’s hard work and attention to detail doing all he could to mitigate loss as well as communicate through the entire process. High praises to the construction foreman Matthew and project manager Matt for exceptional customer service.

Top notch service, crew and admin! Very happy with the work they did throughout my disaster!

Thank you for the update and thank you to the entire team at SERVPRO!

In our 23 years of being homeowners we’ve never experienced anything even close to this and while it wasn’t a major catastrophe it was a big deal to us and we are thankful for the SERVPRO team.

Always a pleasure working with Dan, Tim and Josh. They are professional and very knowledgeable. Thanks for all you guys do!

I just wanted to put in a good word for the young man that has been working in our community.  Josh Ivey is very polite and has done an all around great job.  We are very pleased with his service during this difficult experience. 

You guys have all been great to work with and I so appreciate you all.  Brandon was AWESOME!  Thanks again!

My wife and I would like to commend your team for an excellent job!  It was almost a performance as they were so efficient and professional.  The team was Matt Wynne, Daniel Brown, Josh Ivey and Alyssa Sanders.  They appeared within hours of our phone call and were courteous, quick and thorough.  Feel free to use us as a reference and we will gladly recommend you to others!

They were great!

Thank you for the summary, Craig has been great to work with and so has Brent with Yaeger's Plumbing.

Robbie and Craig were super!

Great job guys, thanks!

Professional, take time to explain procedures. Good rep for the company.

Super people!

Very professional wonderful care!

What can I say? Matt is a fine individual, the ultimate professional. It's a pleasure to deal with SERVPRO.

Dan C. and Johnathan worked the entire time they were here. I was very impressed with their work ethic.

Kenny was Prompt, Professional and Efficient

She could call Dan C and he would get right on the problem. He always makes me feel at ease.

Kim is VERY Outstanding in what she does.

SERVPRO of Douglas County is amazing. Very Professional in what they do. Prompt and polite. I was very impressed with the level of service. I will always recomend them.

The young men that helped me were wonderful!

Tim, thank you so much for your quality care. We are very grateful.

Thank you Tim, you are the best!

Rudy and Brian made me feel completly comfortable!

Great team! Fast,Courteous and Thorough!

Everything was great. Can't think of anything to improve. We really appreciate the courtesy of the personnel.

Tim answered all my questions very professionally.

Thank you for the timely and speedy response.

I felt all from SERVPRO perfomed their job with professionalism.

Great attitudes. Jeff and Dave were awesome.

Please accept our thank you for the service your employees gave to us. Working with Craig Carroll and his crew was a professional caring experience. The way these gentlemen worked with us and for us made what could have been a bad experience - a pleasant inconvenience. Please extend this thank you to Craig and his crew.

Everyone I dealt with was friendly and professional.

Thanks for the prompt attention!

We wish to express our gratitude to the gentleman that came and "rescued" our home from a water leak incident. Keblie, James, Steven and Jeff came immediately upon notification and stuck with the situation until it was time to begin restoration. Your gentlemen were polite, professional, and helpful in all matters that we were experiencing. One thing we really appreciate was there was never a bad, inappropriate word expressed. This is commendable! Thank you so much for ALL your service.

I just wanted your company to know what a terrific crew you have working on my place. Robbie and Craig are so polite, neat and concerned about my well-being and comfort. It is a pleasure to have them working with me. Makes it so much easier to work with.

Thank you so much for the excellent response and the help on this problem. The guys you sent gave exceptional service and we are truly grateful for their competence and expertise in dealing with this.

Thank you so much for the excellent response and the help on this problem. The guys you sent gave exceptional service and we are truly grateful for their competence and expertise in dealing with this.

It was a pleasure working with Kim, Craig, Robby, Jason and everyone else I met. Thank you so much for all your team did to get my house back and better than ever.

Kelbie is a good worker and is also a very hard worker. He went out of his way to help explain things, and he was way beyond what I expected.

I’m glad they chose SERVPRO to do the repairs. I really enjoy working with you all!

Thanks Matt! You guys have the best customer service!

Thanks everyone involved for the prompt work and great customer service!

Thank you Mike for the quick response today with your team. I look forward to a great relationship with you and your firm!

Thank you for the updates and we appreciate the service you provide to our customers.

I just wanted to let you know how happy the insured is in the progress/ attentiveness/ professionalism he has received so far on the resolution of his claim.

I couldn't have asked for a better company with better people to work with. YOU ALL ROCK!!!!!

Thank you to all who were involved! You were very professional and helped make it easier to bring my husband home, who just got out of the hospital, and coming home to water everywhere. I have recommended you to everybody I know.

I work in the insurance industry. I've seen many insurance claims. Recently I have had to deal with a Homeowners claim of my own. I am very impressed with the professionalism of SERVPRO of Douglas County and Pierce Restoration and their quality work. Thank you so much!

I was so impressed with how quickly Rudy got onsite from the time I called the office. The moment Rudy got there I knew I was taken care of and every one of your technicians I encountered was polite and professional. I am a very happy customer!

Thank you for working even on the weekends so my child can be back to school and finish this year on time.

I would like to say thank you for the extremely professional service in my time of need. If you need a positive recommendation from a customer, please feel free to use me.

Thanks again for the update, you guys are the best.

Keep up the great work you truly are making a difference.

I want to commend your crew for the wonderful job they did at my friends' residence.

Tim, James, Joe, Skylar & Sky arrived in less than 30 minutes from being called and went right to work.

They were 100% professional, even letting me know when they went to break or lunch.

I live outside of your SERVPRO area and can only hope that if I ever need the services you provide, I'll have a crew like these men. Everyone is a keeper.

The Eugene crew did a wonderful job.  One of our plumbers came back ranting and raving about how well everything looked, and how clean things were left.  The homeowner also praised the crew on their manners and professionalism.

The crew was prompt.  Checked regularly on the progress of the drying and clean up.  Explained completely the process and length of time to finish.

The first time I ever heard of SERVPRO was about 20 years ago, I stopped at McDonalds to get some coffee, I went through the drive thru and got it, when I started to come out the 2 SERVPRO workers came running over to my car to tell me that I had a flat tire, they then changed it for me, they would take nothing except a thank you for doing it. I called their boss to let him know what good employees he had. The next time I had contact with the company we had a major water leak in our kitchen. I was happy with the work done and the workers that did it. The third time we had a water leak in our bathroom and bedroom, again we were happy with the work done and the men who did it. SERVPRO has left a very good impression with my husband and myself.